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Author Topic: How To Troubleshoot Windows 7 Service Pack 1 Installation Issues  (Read 5027 times)
javajolt
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« on: January 25, 2011, 04:49:09 pm »
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A new service pack always brings some excitement, but unfortunately it also brings new issues too. Just a few days ago, Windows 7 Service Pack 1 RTM build was leaked, and there have been already reports of installation problems. Even yours truly, has encountered one. In fact, that's why Microsoft hasn't released SP1 officially yet; they are waiting for developers and OEMs to ensure drivers and 3rd party software are 100% compatible with SP1.

First of all, I bet you wondering what's so cool about SP1? Well, SP1 brings 625 hotfixes, most of which weren't released to Windows Update. Additionally, SP1 also brings improved HDMI audio performance and support for an AVX (Advanced Vector Extensions) instruction set that was introduced in Intel Sandy Bridge processors. So I can't blame you for wanting to install SP1 as soon as possible, but if you're afraid of installation issues, or already suffering some – we're here to help.

1. Make sure the installation files came from a reputable source. We highly recommend that you avoid torrents or any other non-legitimate source. Listed below are the checksums so you could verify the files you have are 100% legitimate and not corrupt.

Windows6.1-KB976932-X86.exe
SHA-1: C3516BC5C9E69FEE6D9AC4F981F5B95977A8A2FA
MD5: 4BF28FC00D86C936C89E2D91EF46758B
CRC: 5EB0FA87

Windows6.1-KB976932-X64.exe
SHA-1: 74865EF2562006E51D7F9333B4A8D45B7A749DAB
MD5: 28D3932F714BF71D78E75D36AA2E0FB8
CRC: 068C79C6

Windows6.1-KB976932-x86-INTL.exe
SHA-1: 09BF1E3A21A3776B8649A1389E573889CD629761
MD5: 70266BE9D65B74D91C8B3C1C41CAB7CE
CRC: FBD574CC

Windows6.1-KB976932-X64-INTL.exe
SHA-1: C543E3BAB37583345812D42A357A1263A203A014
MD5: FD98C34256B3DA21FB8A7E91EF1C1903
CRC: E3370464


2. Ensure your system is clean of viruses, malware and other crapware.
If you don't have an antivirus installed, check out our downloads section to obtain a free one.

3. Ensure your system files aren't corrupt by using System File Checker.
Run » sfc /scannow

4. Scan your files and partitions for errors with chkdsk.
Run » chkdsk c: /F

5. Clean Windows Update cache files.
Run » net stop wuauserv » Navigate to Windows root folder » Delete the SoftwareDistribution folder » Run » net start wuauserv » Control Panel » Windows Update » Press on Check for updates to recreate the cache

6. Uninstall all drivers.
Control Panel » Programs and Features

7. Uninstall antivirus and firewall. Don't disable it temporarily! Remove it completely.
Control Panel » Programs and Features

8. Disable all Non-Microsoft services and startup applications.
Run » msconfig » Press on Services tab » Check Hide all Microsoft Services box » Press on Disable all » Press on Startup tab » Press on Disable all » Ok » Reboot

9. If you're using 64-bit edition of Windows 7, verify that KB976902 is installed on your system, and if it isn't – install it.
Control Panel » Programs and Features » View installed updates

10. If you're using a slipstreamed version of Windows 7 by vLite, you must delete vLite's registry entry in-order to install Service Pack 1.
Run » regedit » HKEY_LOCAL_MACHINE » SOFTWARE » Right click on vLite and choose Delete

11. If you have ever used Driver Sweeper and now you're getting: "Service Pack Installation Cannot Continue (one or more system components that service pack requires are missing)" with error code of 0x800f0826.
Read and follow these instructions in-order to solve this problem

12. If all of the steps above haven't solved your problem, try looking for clues as to what is causing the installation to fail (such as missing files/repositories or error codes) inside the following log files:

C:\Windows\WindowsUpdate.log
C:\Windows\Logs\CBS\CBS.log

We hope that our Service Pack 1 troubleshooting guide was useful for you. And if you discover any other workaround or issue, please let us know by posting a comment below. And lastly, for all those people who say "I'll wait until it appears on Windows Update", I'd like to quote our very own mkey: "Why do anything then? Don't take a risk leaving the house, people may see you walking around". Meanwhile, happy SP1 everyone.
 
source:NGOHQ
« Last Edit: January 25, 2011, 05:20:18 pm by javajolt » Logged
DMHolt57
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« Reply #1 on: January 25, 2011, 05:54:42 pm »
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I have encountered only one 'glitch'... the non genuine watermark appears in the bottom corner...I run slmgr /xpr the machine comes back 'permanently activated' and the watermark goes away...  Undecided
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« Reply #2 on: January 26, 2011, 08:51:38 pm »
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The Sp1 installed ok on my desktop system ... but afterwards I couldn't get on the internet - no web pages would come up either with IE or Firefox.  I thought it might be my internet service but I went on my laptop and got to web sites.
Luckily I did the Sp1 install on a spare hard drive and when I went back to the original (non Sp1) hard drive all was normal once more.

Anyone else seen this?
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javajolt
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« Reply #3 on: January 26, 2011, 08:57:10 pm »
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I installed SP1 on 2 test systems 1 32bit and 1 64bit and all went well.
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chuts
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« Reply #4 on: January 27, 2011, 08:07:11 pm »
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Solved.  It was an update in Avast somewhere between October 2010 (the date of the installation file) and now that caused the problem.  I really don't want to go back to AVG.  Undecided
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javajolt
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« Reply #5 on: January 27, 2011, 09:47:19 pm »
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Then you might want to give Microsoft Security essentials (MSE) a try.  It plays well with Win 7, is FREE, and works Great
 
It is here
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« Reply #6 on: January 29, 2011, 05:06:33 pm »
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Thanks.  I'm running Advanced System Care on it - also free.  And I kinda like it.   I'll see if MSE will co-exist with it.
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« Reply #7 on: January 29, 2011, 06:38:51 pm »
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You can run it with the Advanced System Care program at the same time with MSE, at least here its working very well.

Browny Cheesy
« Last Edit: January 29, 2011, 06:41:17 pm by Browny_NL » Logged
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« Reply #8 on: January 30, 2011, 11:57:28 pm »
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Thanks ... will give it a whirl.
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« Reply #9 on: May 05, 2012, 03:16:59 pm »
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Sorry to bring an old post back from the archives but I am having trouble with Installing SP1 (KB976932).
I have just installed Win 7x64 on a new SSD system.
I have already downloaded all offered win updates - but I left this one till last.
I wanted to do it on its own coz I suspected it caused a problem earlier when downloaded with others.

Toady, after a fresh boot I downloaded SP1 which seemed to go alright but then the PC would not reboot. Error messages such as Cannot restart....Restore previous.. and so on. To which I naturally agreed. It took a long nail-biting time to Restore. But thankfully it did . Phew. I am now a bit nervous of try to install SP1 again.

[I have d/l KB2533552]

So why cannot I install SP1 (KB976932)
Any ideas please,
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javajolt
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« Reply #10 on: May 05, 2012, 05:11:21 pm »
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I would always advise installing from a CD. Thatís the safest method to do. Very useful in avoiding small issues such as
 
 - installer issues
 - less likely to have an update bug
 - am outing less space.
 - More secure
 
So always go with the service pack installation when you are going to install windows 7.

Furthermore if you had previously installed antivirus softeare...turn it off
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« Reply #11 on: May 05, 2012, 11:47:03 pm »
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Thanks I'll try that in the morning.
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« Reply #12 on: May 06, 2012, 11:04:33 am »
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Oh dear still having trouble - I cannot find SP1 to download.
I've got this 1.9GB iso file from here:
http://www.microsoft.com/en-us/download/details.aspx?id=5842

Is that correct?

I burned the iso to DVD - its just an iso file on the dvd.
But how to I run it and install SP1...
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« Reply #13 on: May 06, 2012, 11:42:17 am »
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[later]
In the meantime I tried using the normal win update function.
This time I got an error message code:

80240016

I googled it but cannot understand the findings.

Any ideas please...
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javajolt
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« Reply #14 on: May 06, 2012, 05:48:54 pm »
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If you receive Windows Update error 80240016 while trying to install updates, it typically means that another installation is in progress.

http://windows.microsoft.com/en-US/windows7/Windows-Update-error-80240016
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javajolt
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« Reply #15 on: May 06, 2012, 06:25:33 pm »
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The 1.9GB size is very possible since SP1 contains every update previously issued + new ones.  Only the ones necessary will be installed.

The best program I have found to burn an iso file is Image Burn and it is here.

Here is Microsoft's download page with numerous files.

Below are some sites that might | might not help.

1. Windows 7 Service Pack 1 http://technet.microsoft.com/en-us/library/ff817622(v=ws.10).aspx

2. Learn how to install Windows 7 Service Pack 1 (SP1) http://windows.microsoft.com/installwindows7sp1
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